Tag Archives: stupidity

Incompetent Sales Staff at Tech Stores

So, I was at my local office supply store today; I won’t name-names but it rhymes with ‘shmaples’. I was casually strolling through the aisles looking for deals on some gadgets when I overheard the dialogue between a sales-staffer and a customer interested in buying a laptop.

The customer was asking the usual stuff like ‘Does this one have enough memory to stream videos on YouPorn’ and whatnot….you know, the usual. Then he asked another basic question: “Does this one have Bluetooth?”.

Simple, right? Everyone that has a cel-phone has at least a faint idea of what Bluetooth is…..right?! Especially for those of us who live in California.

NO-apparently the staffer (who had a prominently displayed ‘EasyTech Expert’ tag on her shirt) had no idea. Her answer? – “I’ve actually never seen a Bluetooth port before so I’m not sure what they look like. It’s got a monitor hook-up though.”

Now-in situations like these, I always try to not get involved…both for my own sanity and for the sake of embarrassing the salesperson (Side-note: My employees and I have been asked to leave this particular ‘office supply store’ a few times in the past because we were answering tech questions for their customers…ironic). In this case I couldn’t bear to let this poor guy continue the conversation with the salesperson without at  least pointing out to her the obvious: “You know that Bluetooth is a wireless technology, so…by definition it doesn’t actually have a port.” Her answer: “Right”

Seriously – if you’re not qualified to give competent sales advice, get out of the computer aisle and go stack boxes of paper.

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